How to Open Account and Sign in to Poloniex

How to Open Account and Sign in to Poloniex


How to Open a Poloniex Account


How to Open a Poloniex Account [PC]

Step 1: Visit poloniex.com and click [Sign Up]

How to Open Account and Sign in to Poloniex

Step 2: you will see The Sign Up page

1. Enter your Email Address
2. Set a login password
3. Confirm your Password
4. If you are invited by others, enter your referral code. If not, just skip this section.
5. Click to verify
6. Check By signing up I agree that I am 18 years of age or older, ...
7. Click [Sign up]

How to Open Account and Sign in to Poloniex

How to Open Account and Sign in to Poloniex

Step 3: Check your Email, and then click [verify my Email]
How to Open Account and Sign in to Poloniex

How to Open Account and Sign in to Poloniex

Congrats, Now you have finished opening your Poloniex account.
 

How to Open a Poloniex Account [Mobile]
 

How to Open a Poloniex Account [APP]

Step 1: Open the Poloniex App [Poloniex App IOS] or [Poloniex App Android] you downloaded, click [Settings].

How to Open Account and Sign in to Poloniex


Step 2: Click [Sign Up]

How to Open Account and Sign in to Poloniex


Step 3: you will see The Sign Up page

1. Enter your Email Address
2. Set a login password
3. Confirm your Password
4. If you are invited by others, enter your referral code. If not, just skip this section.
5. Click to verify
6. Check By signing up I agree that I am 18 years of age or older, ...
7. Click [Sign up]

How to Open Account and Sign in to Poloniex How to Open Account and Sign in to Poloniex

Step 4: Check your Email, and then click [verify my Email]
How to Open Account and Sign in to Poloniex How to Open Account and Sign in to Poloniex

Congrats, Now you have finished opening your Poloniex account.

Open via Mobile Web (H5)


Step 1: Open Poloniex.com on your phone, click [Get Started]

How to Open Account and Sign in to Poloniex


Step 2: you will see The Sign Up page

1. Enter your Email Address
2. Set a login password
3. Confirm your Password
4. If you are invited by others, enter your referral code. If not, just skip this section.
5. Click to verify
6. Check By signing up I agree that I am 18 years of age or older, ...
7. Click [Sign up]

How to Open Account and Sign in to Poloniex How to Open Account and Sign in to Poloniex


Step 3: Check your Email, and then click [verify my Email]

How to Open Account and Sign in to Poloniex How to Open Account and Sign in to Poloniex

Congrats, Now you have finished opening your Poloniex account.
 

Download Poloniex App

Download Poloniex App iOS

1. Sign in with your Apple ID, open App Store.

How to Open Account and Sign in to Poloniex


2. Select the search icon in the bottom right corner; or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner

How to Open Account and Sign in to Poloniex


3. Enter [Poloniex] in the search bar and press [search]; Press [GET] to download it.

How to Open Account and Sign in to Poloniex
 

Download Poloniex App Android

1. Open Google Play, enter [Poloniex] in the search bar and press [search]; Or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner
How to Open Account and Sign in to Poloniex

2. Click [Install] to download it;

How to Open Account and Sign in to Poloniex

3. Return to your home screen and open your Poloniex App to get started.

How to Sign in to Poloniex


How to sign in to your Poloniex account [PC]


1. Visit Poloniex.com, choose [Log in]
How to Open Account and Sign in to Poloniex

2. You will see The Login page:
  • Enter [your Email address]

  • Enter [your Password]

  • Click to verify

  • Click [Log in]

How to Open Account and Sign in to Poloniex

Now you finished your signing-in to poloniex Account.
 

How to sign in to your Poloniex account [Mobile]


Sign in with Mobile APP

1. Open Poloniex App you downloaded on your phone; and click [Settings].

How to Open Account and Sign in to Poloniex

2. Click [Login]

How to Open Account and Sign in to Poloniex

3. You will see The Login page:

  • Enter [your Email address]

  • Enter [your Password]

  • Click to verify

  • Click [Log in]

How to Open Account and Sign in to Poloniex

Sign in with Mobile Web

1. Visit Poloniex.com; and click the upper-right icon;
How to Open Account and Sign in to Poloniex

2. Click [Login]
How to Open Account and Sign in to Poloniex

3. You will see The Login page:
  • Enter [your Email address]

  • Enter [your Password]

  • Click to verify

  • Click [Log in]

How to Open Account and Sign in to Poloniex

Frequently Asked Questions

 

I Cannot Access my Poloniex US Account

In late 2020, Poloniex spun out from Circle into a new company, Polo Digital Assets, Ltd., with the backing of a major investment group.

Unfortunately, in order to be competitive in the global market, we were not able to include US customers in the spin out, and we can no longer serve new or existing US customers. The criteria for a US customer are as follows:

  • Accounts that either now, or in the past, have a US address entered
  • Accounts that either now, or in the past, have a US ID document uploaded
  • Accounts that are consistently logging in from US IP addresses

Please be aware that US customers were able to withdraw their assets through Circle until at least December 15, 2019. If you have not withdrawn your funds yet, you are unable to do so through Polo Digital Assets, Ltd, and the Poloniex Support Team can no longer assist you. 

Please reach out to Circle Poloniex US Support for any questions regarding your US account and a member of that team will be happy to help. You can submit a support ticket with their team at https://poloniexus.circle.com/support/ or by emailing [email protected]
 

Password Reset

If you would like to change your password, please navigate to the password reset page here

Once you request a new password, an email will be sent to you from [email protected] with a link that will lead you to a page where you will be asked to set a new password.

Should your IP change during this period, the password reset procedure will fail. If you are experiencing this, please disable your VPN or anything that could cause your IP address to change unusually quickly.

We recommend using the desktop version of Poloniex in order to finish this process. The mobile website is currently being updated, and may not allow the full completion of your reset.

If you cannot change your password using this process, please contact our support team for assistance.

From time to time we receive lists from third-party services that contain potentially compromised email addresses and passwords. While these lists are not usually related to Poloniex users specifically, we evaluate them closely to determine whether or not a customer’s account information could be compromised. We will then take additional steps to protect a customer’s account, like proactively resetting their password, if we determine that their account information could be compromised. 

If you recently received an email from us about this, you can find details on the ticket. We recommend selecting a unique, secure password and enabling two-factor authentication (2FA) on your account if it is not currently enabled.
 

How to use 2FA 16 digit recovery code

When you set up Two-Factor Authentication, you were prompted to save a 16 character recovery code and corresponding QR code. These can be used to set up a new 2FA device. By installing an Authenticator app on your new phone or tablet, you will be able to scan your saved QR code or 2FA recovery code and enter your Poloniex account again. Follow the steps below to proceed with this process:

1. Retrieve your back-up code that you saved at the time of setting up 2FA with your older phone. This document has the recovery key that you can now use to restore Poloniex account on your Authenticator app.
How to Open Account and Sign in to Poloniex

2. You’ll need to again add a Poloniex account in your authenticator app and either manually enter the 16-digit recovery key or scan the barcode using the app.
How to Open Account and Sign in to Poloniex

You may now continue using your Authenticator for logging into Poloniex.
How to Open Account and Sign in to Poloniex

 

"Incorrect Code" 2FA Troubleshooting

Steps to fix "Incorrect Code" errors with Two-Factor Authentication

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.


On Android:

  1. Go to the Main Menu on the Google Authenticator app
  2. Select Settings
  3. Select Time correction for codes
  4. Select Sync now

How to Open Account and Sign in to Poloniex 

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.
 

On iOS (Apple iPhone):

  1. Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
  2. Select General
  3. Select Date Time
  4. Enable Set Automatically
  5. If it’s already enabled, disable it, wait a few seconds and re-enable
How to Open Account and Sign in to Poloniex

Two-Factor Codes - Need Reset

If you have already performed a time sync on your device, and are unable to find your 2FA backup code, you will need to contact our support team for further assistance.

Please reach out to us, and provide as much information as possible regarding your account in order to receive a fast 2FA reset. Information about your latest deposits, trades, balances, and account activity will be very helpful in confirming your identity.

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