How to Open Account and Deposit in Poloniex

Temporarily Disabled Wallets

If a wallet is temporarily disabled, this could be for a number of reasons. It may be disabled for an upcoming fork, general maintenance or routine updates. Any deposits made during this time should be automatically credited after the wallet is re-enabled.

If a wallet is temporarily disabled, our team is working on re-enabling it as soon as possible, but the timeline is often difficult to predict. If you would like to know when a particular wallet is re-enabled, please create a ticket through our Support Center and we will be happy to notify you via your ticket.

Permanently Disabled Wallets

If a wallet is permanently disabled, this means that the coin has been delisted from our exchange, and the wallet removed from Poloniex. We announce all delistings and timelines for removing disabled assets from our exchange prior to the date of delisting.

We do not support any deposits to a permanently disabled wallet. If you deposited funds to a permanently disabled wallet, the funds are irrecoverable.
 

I deposited a coin and it’s taking a long time for my funds to be accessible. Can you speed this up?

Certain coins, like BCN, have higher confirmation minimums due to network instability. At this time, BCN has a minimum of 750 confirmations before the funds are liquid. As a result, BCN deposits may take longer than usual to be available.
 

I sent funds to the wrong address.

It’s likely we will not be able to assist in these cases. Due to the immutable nature of blockchains, its not possible to reverse transactions. If you reach out to our team, we can certainly investigate your case further.
 

Which countries are not supported?

Poloniex customers will be able to purchase crypto using credit and debit cards through Simplex in any country besides the following countries listed: Afghanistan, American Samoa, Antarctica, Botswana, Bouvet Island, Christmas Island, Crimea, Cuba, Democratic Republic of the Congo, DPR Korea (North Korea), French, Southern and Antarctic Lands, Gaza Strip, Heard and McDonald Islands, Iran, Iraq, Jan Mayen, Lebanon, North Mariana Islands, Pakistan, Palestine, Paracel Islands, United States of America (USA), United States Virgin Islands, West Bank (Palestinian Territory), Western Sahara, South Georgia and the South Sandwich Islands, Spratly Islands, Syria, Sudan.
 

What cryptocurrency will I be able to buy?

You can buy ATOM, AVA, BCH, BNB, BSV, BTC, BUSD, DASH, ETH, LTC, PAX, QTUM, TRX, USDT, XLM, and XRP at this time. If we add additional crypto options in the future, we will be sure to notify customers.
  

Are there fees?

Yes, and we would like to be quite clear about it. Simplex charges a 3.5-5% or $10 processing fee per transaction - whichever is greater.

The 3rd party liquidity provider who supplies the crypto asset to Simplex will apply a spread to the quoted price of the asset you’re buying

Please be aware that none of these fees are charged by Poloniex.

Also note you may incur "international transaction" or "cash advance" fees from your own bank or card issuer in some cases.

Please see Simplex’s Support Article for more information on potential credit card fees. In general, debit cards are recommended to avoid incurring these fees.
 

Are there limits?

Yes. The minimum purchase amount is $50 (or equivalent). The maximum daily purchase amount is $20,000 (or equivalent). The maximum monthly purchase amount if $50,000 (or equivalent).
 

How long does the process take?

After determining how much crypto you want to purchase, you will be redirected to Simplex.com for processing your payment. If this is the first time you ever used this service, you will have to verify your ID, so make sure you have a valid ID document handy. While the payments process is quick, it might take from a few minutes to a couple of hours to verify your identity for the first time. Once your purchase is approved, the crypto is procured and sent on-chain to your Poloniex deposit address. You should see your funds in your account after about 30 minutes under normal network conditions.
 

Why don’t you offer other fiat currencies?

We offer all fiat currencies that Simplex currently supports. As Simplex allows for purchases with other fiat currencies, we will consider adding support for them as well. You can still purchase with cards denominated in other fiat currencies, but you might incur an FX / international use charge.